Return & Refund Policy

Return & Refund Policy

Last updated: May 2026

At Companion for Life, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

  • Returns are accepted within 14 days of the delivery date.
  • Items must be unused, unopened, and in original packaging.
  • For hygiene reasons, opened food, treats, or grooming products cannot be returned unless defective.
  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

  • Opened consumable products (food, supplements, treats)
  • Customized or personalized items
  • Items marked as final sale

3. How to Initiate a Return

  1. Contact us via our Contact Us page with your order number and reason for return.
  2. Our team will review your request and provide return instructions within 2 business days.
  3. Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval status.
  • Approved refunds will be processed within 5–7 business days to your original payment method.
  • Original shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We replace items that are defective or damaged upon arrival. Please contact us within 7 days of delivery with photos of the damaged item and your order details.

6. Late or Missing Refunds

If you haven't received your refund after 7 business days, please check with your bank or payment provider first. If the issue persists, contact us and we'll investigate promptly.

7. Contact Us

For any return or refund inquiries, please visit our Contact Us page. We aim to respond within 1–2 business days.