Politique d’expédition

SHIPPING POLICY

We ship to the USA and internationally. We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is available to us.

APPROXIMATE SHIPPING TIMES
(Does not include weekends or public holidays)
• USA: 3 to 8 business days (tracking available)
• Rest of the world: 3 to 12 business days (tracking availability varies)

DELAYED DELIVERY
In very rare instances, packages may take longer than the stated expected time frame. We are unable to control shipping times or unexpected delays that may occur en-route. We seek your understanding and patience. In such cases, we will ship out a new package if there are no tracking updates for more than 30–60 business days. This may especially be true during busy holiday seasons (November–December), promotions, or other instances.

PROCESSING TIME VS. SHIPPING TIME
Processing time (3–5 business days) is separate from shipping time and should be added to the total delivery time. Orders generally take 4–6 business days to be fully processed (checked, packed, forwarded to logistics, and sent to the post office). After processing, an email with tracking information will be sent to you.

CANCELLING AN ORDER
Once an order is placed, cancellations may not be possible if the order has already been processed. Please contact us as soon as possible.
• If your order has not yet been processed, we will do our best to accommodate your cancellation request.
• If your order has already been processed, we are unable to cancel it. Please refer to our Refund Policy for return options.

Please email us at csnmj3919@gmail.com as soon as possible if you'd like to cancel a recent order.